Steps:
1. Choose your items - we will need the item number
2. Email us the list of your items along with any special instructions
3. We will check your items and let you know shipping options. We ship through the US Post Office using padded envelopes and Priority Mail boxes. Most orders ship for $4 - $6 but some a little higher depending on the items.
4. Payment options are credit/debit card OR we can invoice you through Paypal.
For credit/debit cards - please include your card number, exp date, the 3-digit code on the back of card,  and billing zip code and of course your shipping address.
For Paypal, please let us know the email you use or want to use for Paypal


 

WILD DESIGNS
CUSTOMER SERVICE POLICY

It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.

PAYMENT OPTIONS:
Option #1: Paypal – we can invoice you through Paypal which will generate an invoice with a link that you can click on to pay, keeping your card information only between you and Paypal. You do not have to become a member of Paypal to use this service. Payment must be received 3 days after invoice is sent. After three days your items will be put back out for sale.

Option #2: You can email us your card information – card number, expiration date, three digit code and billing address and we will process your payment in house. If your shipping address is different than your billing address, please include that as well. Information will need to be sent or called in the same day of ordering.

Option #3: You may mail in a money order. Money order must be received within a week of ordering. After that we cannot guarantee that your products will be available.  Money Orders also delay shipping whereas credit/debit card payments are immediately processed and put in line for shipping.

SHIPPING TIME
Most orders are shipped within two - three days but it depends somewhat on which day of the week you order. We ship five days a week but if for instance you order late on a Thursday, your order may not ship until the following Monday. Custom orders that have to be painted, created or designed may take a little longer. Contact us by email and we can give you an idea of our work load and how long it will take to get a custom order done – usually this is a week to ten days.

SHIPPING METHODS
We prefer to use the post office but will use UPS occasionally on oversized packages or extremely heavy packages. The post office has flat rate Priority Mail boxes for $4.90 that most of our orders will fit into very easily. We round up to $6 on these to cover delivery confirmation that provides a tracking number. We offer shipping in padded envelopes using First Class Mail – this is just standard mail service. It saves a couple dollars as many items can ship in a padded envelop for $4 rather than the Priority Mail box for $6. Shipping is your choice. We do not charge any handling fees nor do we add onto your shipping costs to make additional money as many retail businesses do.

RETURNS AND EXCHANGES
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL
In the case that you need to exchange an item, we offer merchandise exchange as outlined below for exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged and all tags should still be intact. You need to contact us by email immediately and make sure we have acknowledged your return before sending it. You will need to return the item at your expense unless there is an error in what we sent you. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the timeline below.

SALE ITEMS - No returns are allowed on sale items.

CUSTOM ITEMS - Hand painted items with customized names or designs will not be accepted for return unless the item was done incorrectly on our part. If you ordered incorrectly there will not be a refund. Custom jewelry pieces are also made to your specifications and there is no return offered on them.

INCORRECT ITEMS OR SIZE EXCHANGE - Email us within 5 CALENDAR DAYS from the confirmed date of delivery provided by the Delivery Confirmation receipt to let us know of the problem and that the merchandise is being returned. The merchandise must be RECEIVED at the address below within 10 CALENDAR days of the confirmed date of delivery as provided by the Delivery Confirmation receipt. We strongly recommend you also use Delivery Confirmation when returning the item(s) for proof of shipping.

Wild Designs will not issue a credit for returns after the specified date.
Please do not attempt to return items after the specified date.

WHOLESALE CUSTOMERS
We happily accept wholesale inquiries however you will need to be prepared to provide some type of proof that you are a retailer before we will release any wholesale pricing. We firmly believe in keeping wholesale strictly to other business owners. We typically do not offer wholesale during the Christmas Season (October-December) because we are so busy with Markets and shows.

RETURN CHECKS AND CREDIT CARD CHARGE BACKS:
Return check fee and Credit Card Chargeback Fee - $30 per transaction or check

VISITING WILD DESIGNS
We are currently located at 321 Dodson St in Midland, TX. If you are local, you are more then welcome to order online and pick up at the store to save on shipping costs.